Achieving product quality is a major challenge for quality assurance teams in the field of software and web development services. This is why it is incredibly important that organizations first make quality work trends before setting out on providing such services to the clients. It is a good practice when an organization has quality assurance instilled in its DNA, a reliable method of achieving quality targets start achieving automatically. It is important to note here that developing a culture of quality at the organizational level extends far beyond simply testing a product.
If quality work is a criterion for all departments of a web development company, then the entire team is making up to 50% fewer mistakes. This will reduce the workload for the software quality assurance department overall. In simple business terms, this approach has yielded great savings as well. Only ensuring that the work delivered has the best quality can save great costs in terms of damages, reworks, reedits, and upgrades.
This is why it is so important that instead of merely adding responsibility to the software quality assurance team it is more convenient for an organization to create and practice a culture of quality that will effectively result in best practices. Hence, let us look at some of the clever ways to make this possible:
Actionable Data Is Efficient
Solid metrics that represent the true customer satisfaction level is important in getting approval from clients. This adds to the credibility of your work which you can showcase to aim higher and further. If one ties these metrics to areas such as upsell opportunities, customer retention, revenue, and customer churn, then that is a great way to start.
It is fine for software quality assurance teams to measure coding and product effectiveness through bug density, finding and fixing them, deferral rates, etc. However, the best practices for them would be to measure these factors against customer satisfaction to get the full essence of quality effectiveness.
Align Stakeholders With Software Quality Assurance Culture
It is a great step to figure out the stakeholders for your organization, work, and project. Know how they affect quality within their role and what contribution they have to achieve major success. To build a software quality assurance culture means that the aforementioned actionable data should be available to the right influencer that can drive decisions to meet quality across organizations.
The Software Quality Assurance Meetings
To build upon such a quality culture, the organizations should effectively place QA teams or heads at the table for cross-functional meetings. The more they know about the making of the product the better it will be. Let us look at what this can include:
1) Daily Meetings
Morning meetings are essential for discussion on project outline, its progress, and issues during it. In this session, if a chair or two is handed out to software quality assurance then it will be for the best of benefits. A cross-departmental meeting that includes people from all functional groups will then decided how to tackle customer-related issues or the defects which the QA highlighted. This team is generally consisted of but is not limited to, QA, product teams, and support. It can also call other necessary members of the project to find more details about the progress and issues.
2) Time To Groom!
The software quality assurance team should be ready to groom themselves to create a quality culture that is focused on tackling issues affecting the product across all periods. The team can do this by analyzing and prioritizing issues and have the authority to work on them as per the project roadmap or the scrum planning. This is why discussion is so crucial during all phases of product construction. May it be bugs, ongoing issues, enhancements or simply sharing ideas, this will help raise awareness for the need for quality.
3) Don’t Delay
It is not a good practice to delay any issue (obviously!), and the same case applies to SQA as well. For quality assurance, they should be the voice for the customers and clients, while also help out the team so that no issue is put in ‘deferment box’. The temptation to defer issues sometimes can have an impact on quality. Some issues tend to be out of hand and control such as time-to-market pressures. This is why the immediate resolution of issues is the best practice method. Deferring issues can lead to a snowballing effect whereby the final issue becomes extremely hectic to resolve. This not only takes away manpower but also the value of time and money.
4) Lead Software Quality Assurance With Policies And Guidelines
Then again, perhaps some issues can have the margin for deferment. Differentiate which ones are in which category, immediate or later, through effective policy-building and guidelines for work. Set up severity levels that can guide the software quality assurance works on how to handle each case. Consider the following:
- How will this impact the client or their customers?
- The impact will this have on the organization?
- What is the level of exposure to this certain task?
- The most efficient tactics available (META) for a workaround?
What Is Ready?
In software quality assurance services, it is probably best if the team is careful about when they call an application or a product “ready”. Sometimes, the term is misused to define the situation of the product and turns out to contain multiple errors during testing. Perhaps a clear definition of this term that describes whether requirements are testable and clearly states the users’ expected experience might solve the problem.
Invest in Good Software Quality Assurance Tools
World-class SQA service does not come without investment. A great mindset, with an approach to innovation and best plans, is just the start. Investing in proper tooling and infrastructure that can support QA can yield desirable results. Being able to provide reliable and accurate data that is time-sensitive in terms of decision making is important to characterize risk and provide insight into quality. Confidence among decision-makers in the QA establishes how well one’s understanding is regarding certain QA results and data. The more brilliant the tools are, the more brilliant innovative minds can perform.
In the end, it is all about how quick you establish a culture that works on quality assurance. The quicker your pace is towards a goal, the easier it will be to showcase the seriousness of your aim. Slacking off is no longer an option. Choose an approach that lets the entire team build on the culture.